Self-Checkout, Explained
Ten percent scanning. Ninety percent waiting for help.
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- Self-Checkout, Explained: where the 12 minutes actually go.
- 40%: "Unexpected item in bagging area"
- 20%: Waiting for the one employee
- 15%: Hunting for the produce code
- 15%: Bagging, rebagging
- 10%: Actually scanning
- Source: lane 4, every time
More fails
Nobody has ever just run in for milk.
He followed the instructions exactly.
At some point, you become the unexpected item.
Making two trips was never an option.
Never fake car trouble to a boss with a window.
Nine minutes, five percent of them parking.
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